Customers find the product to be very comfortable, with many appreciating the added comfort of the cushions. The value for money is frequently highlighted, with reviewers noting the great price for the quality. Opinions on size are mixed; while some find it suitable, others, particularly taller individuals, feel it could be longer. Customers have mixed opinions regarding product features, with some noting that it does not recline sufficiently high for complete foot elevation and others finding it narrow with inadequate padding. The product is generally considered easy to use and get in and out of.