Customers find the product to be well-made and of good quality, with a size that is considered perfect for various seating arrangements. However, there are significant concerns regarding the color, with many reviews stating it is more blue than gray, and not as expected. The appearance is also a point of contention, with some finding it less appealing than depicted online and resembling a cheap decal. While durability is mentioned positively in some instances, the color issues and appearance concerns suggest mixed customer experiences.