Customers find this product to be very comfortable and appreciate its attractive appearance and vibrant color options. Many reviewers highlight the ease of assembly, noting that it typically involves just screwing on the legs. However, there are significant concerns regarding the product's durability, with multiple reports of the woven material cracking, snapping, or unraveling after a relatively short period, sometimes within months of purchase. Some customers also mention that the legs can come loose and require frequent tightening.