Customers find this product to be exceptionally soft, comfortable, and plush, offering a luxurious feel underfoot. The texture is frequently praised, with many appreciating its softness and thickness. The color is also a highlight, with reviewers noting it is true to the picture and complements their bathrooms well. While the appearance is generally well-received, some customers desired a shaggier texture or found the product thinner than expected. There were also isolated comments about the backing tearing after washing and a fold in the center that did not flatten.