Customers praise the product's appearance, noting its thickness gives it an expensive look and that it is beautiful and stylish. The rug is frequently described as soft, comfortable, and cozy, with a pleasant texture that is easy to walk on. The color is also positively reviewed, with many finding it neutral and versatile. However, some customers have noted a strong, persistent smell, and a few mentioned issues with wrinkles upon arrival and concerns about the durability of the stitching.