Customers are pleased with the product's appearance, quality, and color accuracy, noting that it looks exactly as pictured. The rug is described as heavy-duty and well-made, with attractive color variations that help hide dirt. Some reviewers also commented positively on the product's durability, with one mentioning it held up well over 18 months. However, a few customers experienced issues with the rug's corners not flattening after shipping and noted that the material can be rough. There were also comments about the product shedding fibers.