Customers appreciate the attractive appearance of this product, noting its ability to add serenity and style. The rug is described as soft with a sisal look, and some reviewers find it provides a grass-like aesthetic without causing allergies. Positive feedback also highlights its durability and versatility, with the reversible nature being a key benefit. However, opinions on softness and value are mixed, with some finding it not as soft as expected and a bit expensive for its material composition. There are also some concerns regarding durability and stain protection.