Customers find the sofa comfortable as a couch, though some suggest a mattress topper for the pull-out bed. Opinions on comfort are mixed, with some finding the bed hard. The product is considered a good value for occasional use, but some reviewers felt it was not worth the price due to issues like a used appearance or missing parts. Assembly is generally described as easy, though some found it difficult. The charging hub and cup holders are noted as useful features.