Customers find the product to be very comfortable and soft, with many appreciating its deep seating and suitability for lounging. The material is frequently described as soft and pleasant to the touch. The size is generally considered perfect for apartments and smaller living spaces, offering ample room for guests. Setup is consistently reported as easy and fast, with the product inflating quickly. Customers also praise the quality, noting its durability and ability to retain its shape. However, some reviewers mention that the tan color appears more grey than expected, and a few wish the pillows were fluffier or the seat was higher.