Customers appreciate the ease of cleaning and the product's ability to remain scratch-free. The size is generally well-received for daily use, and its flexibility is a noted feature. However, some customers find the product to be thinner than expected, impacting its rigidity. Opinions on thickness are mixed, with some finding it thin and lightweight, while others note it is thin but are adapting. Durability is positively mentioned, with reviewers highlighting its resistance to knife marks and its gentleness on knives.