Customers find this product to be very comfortable, with many describing it as a "giant hug" and softer than their couch. The size is also frequently praised, with reviewers noting it is "huge" and "big" as desired. However, there are concerns regarding durability, specifically with zippers breaking within months of purchase, and one instance of a rip along the zipper after only two weeks. One review mentioned the product being "heavy duty," while another expressed uncertainty about its long-term durability.