Customers generally praise the product's appearance, with many finding it looks great and is a beautiful addition to their outdoor spaces. Positive feedback also highlights the product's value and perceived quality, with some reviewers noting it is well-built and sturdy, even handling snow. However, there are significant concerns regarding quality and durability, with multiple reports of bent or damaged parts upon arrival, and some units not holding up to rain or snow. Assembly is also a point of contention, with customers finding instructions confusing and the process challenging.