Customers praise the product for its ease of assembly, with many reporting quick setup times. The adjustability and comfort are frequently highlighted, with users appreciating the ability to find ideal positions for relaxation and sleep, noting improvements in snoring and back pain. The remote control is generally well-received for its ease of operation and features. However, some customers have experienced issues with the product's functionality, with reports of the remote control and adjustment features ceasing to work after a short period.