Customers find this product to be comfortable, with a soft and durable fabric. The appearance is frequently praised, with many noting it looks great and even more expensive than it is. The value is considered excellent, and the color options are described as perfect. However, some customers have noted that the back cushions are not all the same height and that the armrests are low. There are also mixed opinions on the firmness of the cushions, with some finding them too firm and others appreciating the firm seating.