Customers are highly satisfied with the product's stunning appearance, describing it as beautiful, elegant, and a true statement piece that enhances their dining rooms and living spaces. Many reviewers also find the product to be of great value, with one noting the price is unbeatable. However, some customers have experienced significant challenges with assembly, reporting that it is time-consuming and requires a lot of patience, with some minor issues like small holes needing to be drilled larger. Additionally, a few reviewers mentioned that the crystals were not of high quality, with some arriving chipped, though replacements were sent.