Customers appreciate the attractive appearance and lovely texture of this rug, with some noting its durability over time. However, opinions are mixed regarding its color, with several reviewers finding the grey to have an undesirable green undertone. Some customers also experienced issues with durability, such as pilling, fraying, and weave separation, particularly in high-traffic areas or with families. The texture is described as not plush or soft by some, and the rug's ability to lay flat has also been a concern for a few. Despite these drawbacks, the product is generally considered a good value for its price.