Customers find the product comfortable and attractive, with many praising its ease of assembly and good value for the price. The loungers are noted for their sturdy construction and ability to hold up well over time, with some users reporting they have lasted for several years. However, some customers have experienced issues with durability, including rusting and parts falling apart after a short period. There are also mixed opinions regarding the cushion thickness and the comfort of the bar that separates the back and seat sections.