Customers report positive experiences with the product's durability, noting it holds air well and remains like new after extended use. Some find it comfortable as a footstool or for extra seating. However, many customers express disappointment with unmet expectations, citing that the product is an inflatable tube with a cover rather than a solid ottoman. Opinions on color and size are also mixed, with some finding the colors darker or more saturated than pictured, and the size smaller than anticipated.