Customers find the product to be beautiful and appreciate its appearance, color, and texture, noting its upscale look and unique design. Many reviewers also praise the product's quality, describing it as well-made, sturdy, and durable. However, there are mixed opinions regarding the material, with some customers expressing disappointment with the fabric composition and its suitability for flat surfaces. Additionally, a recurring concern across multiple aspects is a strong, unpleasant odor that some customers found difficult to eliminate.