Customers find the product visually appealing, with many praising its beautiful appearance and elegant aesthetics. The set is described as gorgeous, modern, and high-end. While some reviewers find the chairs comfortable, others mention they are firm or not the most comfortable. Opinions on the quality are mixed, with some customers highlighting good quality and solid construction, while others report issues such as wobbly chairs, damaged parts, and cheap materials, particularly concerning the chair legs. Some customers feel the product is not worth the price, citing poor quality and craftsmanship.