Customers appreciate the practical size of this product, noting it's a great space saver, especially for smaller rooms. The built-in desk is also highlighted as having a good size. Reviewers find the features useful, such as the desk providing ample space and an extra shelf. However, some customers have expressed concerns about the ladder being difficult to climb barefoot and the product's stability without wall anchors. There were also reports of minor damage to the desk top and frame, and some found the provided wall anchors to be unstable.