Customers appreciate the product's color matching and ease of installation. The fit is generally considered good, with many finding it a perfect match for their existing toilets. However, some reviewers express concerns about the price, finding it expensive for a toilet seat. There are also mixed opinions regarding the quality, with some finding it well-constructed and others noting it is not as robust as original seats. The quiet-close feature is also a point of contention, with some expecting it at this price point and not finding it.