Customers find the product to be aesthetically pleasing and a good value for its price. However, assembly is frequently described as difficult and time-consuming, with some users reporting issues with unclear instructions or missing parts. The size of the compartments is also a concern, as many find it difficult to fit adult-sized shoes, particularly larger or bulkier styles. While the appearance is generally praised, the quality of materials is sometimes questioned, with some users noting that the wood is not very strong and can chip easily.