Customers praise the product's excellent performance, noting its speed and ability to pop nearly all kernels without burning. It is also highly regarded for its ease of use and cleaning, making it a convenient option for healthy snacking. Many reviewers find the product to be a great value for its price. However, some customers have experienced issues with durability, with reports of parts cracking or melting, and the unit catching fire. There are also mixed opinions regarding the butter melting feature, with some finding it ineffective.