Customers appreciate the product's size, noting it fits well in small spaces and holds a good amount of dishes. The material is praised for being a better alternative to plastic, with reviewers highlighting its flexibility and quick drying capabilities. The design is considered modern and aesthetically pleasing, with the product folding flat for easy storage. Customers also find the product to be a good value for the price. However, some reviews mention mixed opinions on appearance, with one user experiencing splinters and another noting limitations with stacking bowls and fitting large pots. There are also comments about the lack of a utensil holder.