Customers find the product to be comfortable and appreciate its elegant appearance and accurate color representation. Many reviewers found the assembly process to be easy and quick. However, some customers have expressed mixed opinions regarding the material, with some finding it soft and luxurious, while others feel it lacks sturdiness. There are also some concerns about the seat cushions being too large and not fitting flush with the couch's frame, as well as isolated issues with assembly where parts did not align correctly.