Customers highly praise the product for its exceptional comfort and softness, with many comparing the feel to sleeping on a cloud or in a luxury hotel. The quality of the material and construction is frequently mentioned as a positive attribute, contributing to a plush and comfortable sleeping experience. The product also offers a good fit for various mattress depths and is considered a great value for the price. However, some customers have reported issues with durability, specifically with the top layer ripping or the material deteriorating after washing.