Customers generally find the product comfortable, attractive, and a good value for the price, with many appreciating its rocking and swiveling features. However, there are significant concerns regarding durability, with some users reporting frames cracking and swivels breaking shortly after purchase. The quality of the cushions is also frequently mentioned as being too thin and not water-resistant, leading to staining and loss of shape. Some customers also noted issues with assembly and the overall quality not meeting expectations for the price.