Customers find the product visually appealing, with many praising its beautiful appearance and subtle, attractive colors. The material is described as real crystal, which some appreciate for its quality and lightweight feel. However, opinions are mixed regarding durability, as many reviewers note the glasses are very thin and delicate, leading to concerns about breakage and suitability for everyday use, especially in households with children. Some customers also mention that the product is not dishwasher safe.