Customers report significant issues with durability, with many components, particularly plastic parts like the frothing wand cover and knobs, breaking after short periods of use. Despite these durability concerns, the product is generally praised for its ease of use and its value for money, allowing users to make espresso-based drinks at home for less than purchasing them from coffee shops. Performance is noted as satisfactory for basic functions like frothing and brewing, though some users experienced issues with steam or inconsistent coffee quality. Functionality is a mixed bag, with some users experiencing problems like metal flakes in their cups or the machine ceasing to work after a few months, while others find it performs its intended tasks well.