Customers frequently praise the product's beautiful appearance and high quality, noting its softness and attractive colors. The material, a mix of wool and jute, is also well-received for its luxurious feel and aesthetic appeal. However, some reviews indicate that the jute can pull up easily and may not wear as well as other carpets. There are also mentions of the rug shedding and potential difficulties with cleaning, particularly for pet owners. Some customers found the actual color to be different than depicted online, and a few experienced issues with the rug snagging when vacuumed.