Customers find the product to be visually appealing, with many noting its elegant appearance that resembles real silverware. The product is considered useful for parties and gatherings, with some reviewers highlighting its good quality and suitability for events. However, there are mixed opinions regarding the material, as some customers were disappointed to discover it is plastic, while others found it to be of good quality for its intended use. Some customers also expressed negative sentiments about the value, describing the material as cheap plastic.