Customers praise the product for its exceptional comfort, softness, and warmth, with many describing it as luxurious and like being wrapped in a hug. The weight of the comforter is also appreciated for aiding sleep. However, opinions are mixed regarding the color, with some finding it to be off-white or cream rather than pure white. Additionally, while the product is very warm, some reviewers noted it can get too hot. The substantial weight also presents a challenge for washing, requiring commercial laundry facilities.