Customers praise the product's beautiful appearance and excellent quality, noting that the colors are true to the pictures and blend well with decor. Many reviewers highlight the great value for the price, with some stating it looks more expensive than it is. The softness of the rug is also frequently mentioned as a positive attribute. However, some customers have noted that the rug can be thin and may require a rug pad for added cushioning. There are also a few mentions of a lingering odor and some minor issues with the rug not laying completely flat.