Customers appreciate the product's functionality, noting that it effectively keeps water off countertops and dries dishes quickly. The appearance is also a strong positive, with reviewers describing the mats as stylish, clean-looking, and a significant upgrade from traditional drying towels. The performance is praised for its rapid drying capabilities, and the material is highlighted for its absorbency. While the size is generally seen as positive, particularly for small kitchens and space-saving nesting, one review mentions it being too small for daily counter use.