Customers praise the product's attractive appearance and high quality, noting its solid construction and elegant design. Many appreciate the spaciousness and the smooth operation of the drawers, with some highlighting the nice hardware and the velvet lining in the top drawers. However, some reviewers mention that the drawers do not always close smoothly and can be flimsy or stick. There are also mixed opinions regarding the color, with some finding it true to the pictures and others noting it appears more brown than gray.