Customers highly praise the product's beautiful appearance, noting it adds a classy and upscale look to bathrooms. Many reviewers find it to be a great value for the price, with good quality and substantial feel. While some found installation easy, others experienced difficulties, particularly with the required rough-in valve not being included and challenging installation for professionals. Functionality is generally positive, with the product working well, though one reviewer mentioned a difficult-to-operate diverter. Overall, customers are pleased with the quality and aesthetic appeal of this fixture.