Customers praise the product's appearance, noting that it looks like real crystal and is elegant. The product is also highlighted for its durability, with reviewers mentioning that it survives drops and is perfect for outdoor use. While many appreciate the material for its glass-like appearance and suitability for outdoor sipping, some found it to be thin-walled and cheap. Customers also find the product to be of good quality and a great value, appearing more expensive than its price.