Customers appreciate the product's attractive appearance and stylish design, noting it as a cute and nice desk accessory. However, many reviews express disappointment with the product's small size, with some finding it much smaller than expected and unable to accommodate larger gumballs. Concerns are also raised about durability, with reports of the plastic handle breaking and the glass being delicate. Functionality is mixed, as while it works well for small candies, some users experienced issues with parts detaching.