Customers praise the product's beautiful appearance and elegant color, noting that the gold is not brassy and the silver is a pretty shiny silver. The material is described as flexible, bendable, and easy to clean, with many finding the quality to be excellent and the product to look expensive. However, some customers feel the product is too expensive and not worth the price, with a few finding the material flimsy and not high-end. There are mixed opinions on the product's practicality, with some suggesting it's more decorative than functional.