Customers find the product to be functional, with many reviews highlighting its ability to do its job effectively. The quality is generally praised, with customers noting its sturdiness and durability. The appearance is also a positive aspect, with many reviewers appreciating its attractive look, which often resembles cement. The size is frequently mentioned as being perfect, especially for larger planters, and the sturdiness is consistently highlighted as a key benefit, with the product feeling robust and capable of holding heavy pots.