Customers generally find this product comfortable and attractive, with many praising its ease of use and smooth reclining mechanism. However, opinions are mixed regarding comfort, with some finding it very comfortable and others experiencing discomfort and pain. There are also mixed reviews on the size, with some finding it perfect and others too cramped for taller individuals. The product features have received both positive and negative feedback, with some users noting issues with the reclining mechanism and rocking while reclining.