Customers find the product to be attractive and of good quality, with many praising its appearance and the genuine leather material. The chair is generally considered comfortable and easy to assemble, with some reviewers noting it took less than 20 minutes. However, some customers have experienced difficulties with assembly, such as mixed-up hardware or screws that won't start. There are also mixed opinions regarding the material, with some finding it slick and causing users to slide, while others appreciate its quality for the price.