Customers praise the product's beautiful appearance and high quality, noting it looks expensive and is well-made. However, opinions are mixed regarding the color, with some finding it does not match online photos and appears as navy blue or yellow-y/gold instead of black or neutral. The material is described as thin and having a burlap consistency, with some finding it rough and flimsy, while others appreciate the jute feel. The product is considered a good value by many.