Customers generally praise the product's attractive appearance and good value, with many finding it to be a beautiful addition to their homes at a great price. However, opinions on quality are mixed, with some reviewers noting it is thin and not top-notch, while others find it to be well-made. The color is described as true black and white by some, but others mention it leans towards off-white or ivory. The thickness of the rug is also a point of contention, with many finding it to be thin.