Customers find the product to be visually appealing, with many praising its beautiful and elegant appearance. The set is noted for its nice weight and color, and some reviewers mention it holds up well in the dishwasher and resists scratching. However, there are concerns regarding durability, with some users reporting tarnishing and color fading after a few months, and one instance of a knife beginning to rust. The size of the teaspoons is also a point of mixed feedback, with some finding them too small. Overall, the product is generally well-received for its aesthetic qualities and perceived quality.