Customers appreciate the attractive appearance and suitable size of these glasses, noting they look like real glass and are perfect for everyday use. The lightweight feel is also a positive aspect. However, opinions on durability are mixed, with some experiencing cracking and scratching, particularly after dishwashing, while others find them to be well-made and resistant to wear. The material is also a point of contention, with some finding it to be of lower quality than expected, while others praise its BPA-free nature and overall construction.