Customers appreciate the beautiful appearance and color of this rug, noting it is often more vibrant than pictured. The quality is generally considered good, with many reviewers pleased with the craftsmanship. However, some customers found the rug to be thinner than expected and not as plush as they had hoped, suggesting the need for a rug pad. The texture is also a point of discussion, with some finding it soft and others noting it is not as plush as depicted.