Customers praise the product for being very cozy and comfortablecozy and comfortable, positive sentiment with soft fabric and an oversized design. Reviewers appreciate the easy setupeasy setup, positive sentiment and find the massagemassage, mixed sentiment feature adequate for the price, though some note it functions more as a gentle vibration than a deep-tissue massage. The built-in heating functionheating function, positive sentiment works nicely to help users relax, and buyers are pleased with the added functionality of the rocker, swivel, and side pocketsside pockets, positive sentiment.