Customers praise the product's beautiful appearance, quality craftsmanship, and substantial weight, noting it looks like an expensive designer brand. Many find the set to be a good value and durable for daily use. However, some reviews mention that the flatware scratches easily and can be top-heavy, causing pieces to slide off plates or tip bowls. There are also mixed opinions regarding dishwasher safety, with some experiencing issues like stickiness or color loss on the copper accents.